Scriptera
Salesforce and ServiceNow automations — Tickets & Requests
Ready-made scenarios where Salesforce and ServiceNow work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
27 scenarios
- New users in Salesforce — Running apis in ServiceNow
- New contacts in Salesforce — Updating users in ServiceNow
- New files in Salesforce — Deleting users in ServiceNow
- New tickets in Salesforce — Users in ServiceNow
- New leads in Salesforce — Deleting users in ServiceNow
- New tickets in Salesforce — Updating records in ServiceNow
- Updated tickets in Salesforce — Records in ServiceNow
- New tickets in Salesforce — Records in ServiceNow
- Updated tasks in Salesforce — Updating users in ServiceNow
- Found: records in ServiceNow — Tickets in Salesforce
- Updated users in ServiceNow — Tickets in Salesforce
- New records in ServiceNow — Tickets in Salesforce
- Found: files in Salesforce — Deleting users in ServiceNow
- New tickets in Salesforce — Orders in Cdek
- New files in ServiceNow — Updating tickets in Salesforce
- Updated tickets in Salesforce — Records in ServiceNow
- New users in ServiceNow — Tickets in Salesforce
- New contacts in Salesforce — Updating users in ServiceNow
- Found: incidents in ServiceNow — Tickets in Salesforce
- Urgent messages from Telegram — into Telegram and Salesforce
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- A full new-client welcome after the form
