Scriptera
SMSC.ru and SyncroMSP automations — Tickets & Requests
Ready-made scenarios where SMSC.ru and SyncroMSP work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
10 scenarios
- Unassigned support tickets — as a list in smscRu
- Stuck tickets, followed up automatically
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- Website enquiries: contact, ticket and reply with no manual entry
- AI support across every channel, grounded in your docs
