Scriptera
SyncroMSP and WhatsApp Business Cloud automations — Tickets & Requests
Ready-made scenarios where SyncroMSP and WhatsApp Business Cloud work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
17 scenarios
- New messages in WhatsApp Business Cloud — Tickets in SyncroMSP
- New messages in WhatsApp Business Cloud — Updating tickets in SyncroMSP
- Updated tickets in SyncroMSP — Sending messages in WhatsApp Business Cloud
- Found: files in WhatsApp Business Cloud — Customers in SyncroMSP
- New tickets in SyncroMSP — Sending messages in WhatsApp Business Cloud
- New messages in WhatsApp Business Cloud — Tickets in SyncroMSP
- New messages in WhatsApp Business Cloud — Tickets in SyncroMSP — variant 3
- Unassigned support tickets — as a list in WhatsApp Business Cloud
- Emails from mailgun — as tickets in SyncroMSP and an alert in WhatsApp Business Cloud
- Urgent messages from WhatsApp Business Cloud — into Telegram and SyncroMSP
- Chat messages — into support tickets
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
