Scriptera
Telegram and Zendesk automations — Tickets & Requests
Ready-made scenarios where Telegram and Zendesk work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
27 scenarios
- New messages in Telegram — Tickets in Zendesk
- New messages in Telegram — Deleting users in Zendesk
- New messages in Telegram — Updating tickets in Zendesk
- New tickets in Zendesk — Sending messages in Telegram
- Updated tickets in Zendesk — Sending messages in Telegram
- New tickets in Zendesk — Sending messages in Telegram
- Found: files in Telegram — Deleting users in Zendesk
- New tickets in Zendesk — Sending messages in Telegram — variant 2
- New messages in Telegram — Tickets in Zendesk
- New tickets in zendesk — Comments in zendesk — variant 4
- New tickets in Zendesk — Sending messages in Telegram
- New tickets in Zendesk — Sending messages in Telegram
- New messages in Telegram — Updating users in Zendesk
- New messages in Telegram — Tickets in Zendesk — variant 3
- Unassigned support tickets — as a list in Telegram
- Client replies via Telegram on zendesk ticket updates
- Urgent messages from Telegram — into Telegram and Zendesk
- Emails from mailgun — as tickets in Zendesk and an alert in Telegram
- Chat messages — into support tickets
- Support tickets — as a thread in your team chat
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
