Scriptera
ВКонтакте and Zendesk automations — Tickets & Requests
Ready-made scenarios where ВКонтакте and Zendesk work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
25 scenarios
- New users in Zendesk — Running apis in Vk
- New users in Zendesk — Posts in Vk
- New tickets in Zendesk — Posts in Vk
- New tickets in Zendesk — Sending messages in Vk — variant 2
- New messages in Vk — Updating users in Zendesk
- New tickets in Zendesk — Sending messages in Vk
- New posts in Vk — Tickets in Zendesk
- Updated tickets in Zendesk — Sending messages in Vk
- New tickets in Zendesk — Sending messages in Vk
- New tickets in zendesk — Comments in zendesk — variant 4
- New tickets in Zendesk — Sending messages in Vk
- New messages in Vk — Tickets in Zendesk
- New tickets in Zendesk — Sending messages in Vk
- New messages in Vk — Tickets in Zendesk — variant 3
- Client replies via Vk on zendesk ticket updates
- Urgent messages from Telegram — into Telegram and Zendesk
- Unassigned support tickets — as a list in vk
- Emails from mailgun — as tickets in Zendesk and an alert in Vk
- Support tickets — as a thread in your team chat
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
