Scriptera
YCLIENTS and Zammad automations — Tickets & Requests
Ready-made scenarios where YCLIENTS and Zammad work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
7 scenarios
- New records in Yclients — Tickets in Zammad
- Urgent messages from Telegram — into Telegram and Zammad
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- SLA monitoring that warns before a ticket breaches
