Scriptera
Zammad automations — Tickets & Requests
Ready-made scenarios where Zammad works for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
19 scenarios
- A list of open tickets for the team — every morning before standup
- Unassigned support tickets — as a list in Telegram
- Support tickets — into dev tasks
- Support tickets — straight into dev tasks
- Customer tickets into team tasks
- Chat messages — into support tickets
- Support tickets — as a thread in your team chat
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
