Scriptera
Zendesk and Zulip automations — Tickets & Requests
Ready-made scenarios where Zendesk and Zulip work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
25 scenarios
- New tickets in Zendesk — Users in Zulip
- New messages in Zulip — Updating users in Zendesk
- New tickets in Zendesk — Sending messages in Zulip
- Updated tickets in Zendesk — Sending messages in Zulip
- New users in Zulip — Tickets in Zendesk
- Updated users in Zulip — Tickets in Zendesk
- New messages in Zulip — Tickets in Zendesk
- New tickets in Zendesk — Sending messages in Zulip — variant 2
- New tickets in Zendesk — Sending messages in Zulip
- New tickets in zendesk — Comments in zendesk — variant 4
- New tickets in Zendesk — Sending messages in Zulip
- New tickets in Zendesk — Sending messages in Zulip
- New messages in Zulip — Tickets in Zendesk — variant 3
- Emails from mailgun — as tickets in Zendesk and an alert in Zulip
- A list of open tickets for the team — every morning before standup
- Client replies via Zulip on zendesk ticket updates
- Unassigned support tickets — as a list in Zulip
- Urgent messages from Telegram — into Zulip and Zendesk
- Support tickets — as a thread in your team chat
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- All support tickets in one live spreadsheet
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
