Call analysis: an unhappy client pings the manager immediately

The scenario picks up new call recordings from Google Drive, transcribes them and has AI analyse each one. Unhappy clients trigger an alert in devino, good calls send kudos to the team, and every analysis is logged in Affinity.

  • Nobody has to sit and listen to calls
  • An unhappy client reaches the manager the same day
  • Every call's analysis accumulates in Affinity
  • Processed recordings are filed away so nothing repeats
Set it up for yourselfScriptera

How it works

To get Google Drive notifications in devino, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Schedule Trigger
  2. Then: Search For New Call Recordings
  3. Then: Download Audio Files
  4. Then: Convert Speech To Text
  5. Then: Convert to Conversational Transcribe
  6. Then: Call Analyze
  7. Then: Log Recording Analysis
  8. Then: Move Audio To Processed Folder
  9. Check: Client Sentiment
  10. If yes: Send Alert To Managers
  11. If no: Send Kudos to Team
  12. Then: Google Gemini Chat Model
  13. Then: Structured Output Parser

You can launch this Google Drive + devino integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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