Call analysis: an unhappy client pings the manager immediately

The scenario picks up new call recordings from Google Drive, transcribes them and has AI analyse each one. Unhappy clients trigger an alert in Microsoft Teams, good calls send kudos to the team, and every analysis is logged in Microsoft SQL.

• Nobody has to sit and listen to calls
• An unhappy client reaches the manager the same day
• Every call's analysis accumulates in Microsoft SQL
• Processed recordings are filed away so nothing repeats

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