Change request routing: tickets, audit trail and notifications

The scenario watches change requests, nudges the stalled ones, turns approved ones into tickets, keeps an audit log and notifies the authors.

  • An approved request becomes a amoCrm ticket immediately
  • Stalled requests raise a nudge in Telegram
  • A full audit trail builds up in Microsoft SQL
  • The author gets a confirmation email at Gmail
Set it upScriptera

How it works

To get Stackby notifications in Telegram, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Schedule Trigger
  2. Then: Fetch Change Requests
  3. Then: Extract Request Data
  4. Check: Filter Pending Requests
  5. If yes: Notify Pending Request
  6. If no: Filter Approved Requests
  7. If yes: Create Jira Ticket
  8. Then: Notify Approval
  9. Then: Send Confirmation Email
  10. If yes: Log to Google Sheets
  11. If no: Filter Rejected Requests
  12. If yes: Create Resubmission Item

You can launch this Stackby + Telegram integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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