Chat messages — into support tickets

The scenario reads Microsoft Teams, logs the right messages as tickets in Elastic Security and tasks in oneC, replying to the customer.

• Chat requests don't get lost
• A ticket in Elastic Security and a task in oneC
• The customer gets an instant confirmation
• Irrelevant messages pass by

Microsoft TeamsTelegramMicrosoft TeamsSlackWhatsApp Business Cloud1СMonday.comAffinityAirtableAsproCloudAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristInSalesKitemakerLdapLoneScaleMailopostMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotionOkoCrm1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSignMeSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBTrueConfWebflowYCLIENTSYouTubeElastic SecurityFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk