Chat messages — into support tickets

The scenario reads Slack, logs the right messages as tickets in Freshservice and tasks in oneC, replying to the customer.

  • Chat requests don't get lost
  • A ticket in Freshservice and a task in oneC
  • The customer gets an instant confirmation
  • Irrelevant messages pass by
Set it upScriptera

How it works

To connect Slack and oneC, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Telegram Trigger
  2. Check: IF1
  3. If yes: Freshdesk
  4. Then: Telegram
  5. Then: Monday.com
  6. If no: Freshdesk1
  7. Then: Telegram1
  8. Then: Monday.com1

You can launch this Slack + oneC integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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