Chat messages — into support tickets

The scenario reads Slack, logs the right messages as tickets in Freshdesk and tasks in SeaTable, replying to the customer.

• Chat requests don't get lost
• A ticket in Freshdesk and a task in SeaTable
• The customer gets an instant confirmation
• Irrelevant messages pass by

SlackTelegramMicrosoft TeamsSlackWhatsApp Business CloudSeaTableMonday.comAffinityAirtableAsproCloudAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristInSalesKitemakerLdapLoneScaleMailopostMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotionOkoCrm1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSignMeSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBTrueConfWebflowYCLIENTSYouTubeFreshdeskFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk