Chat messages — into support tickets

The scenario reads Telegram, logs the right messages as tickets in Freshservice and tasks in Affinity, replying to the customer.

• Chat requests don't get lost
• A ticket in Freshservice and a task in Affinity
• The customer gets an instant confirmation
• Irrelevant messages pass by

TelegramTelegramMicrosoft TeamsSlackWhatsApp Business CloudAffinityMonday.comAffinityAirtableAsproCloudAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristInSalesKitemakerLdapLoneScaleMailopostMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotionOkoCrm1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSignMeSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBTrueConfWebflowYCLIENTSYouTubeFreshserviceFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk