Chat messages — into support tickets

The scenario reads Telegram, logs the right messages as tickets in HaloPSA and tasks in Affinity, replying to the customer.

• Chat requests don't get lost
• A ticket in HaloPSA and a task in Affinity
• The customer gets an instant confirmation
• Irrelevant messages pass by

TelegramTelegramMicrosoft TeamsSlackWhatsApp Business CloudAffinityMonday.comAffinityAirtableAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristKitemakerLdapLoneScaleMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotion1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBWebflowYCLIENTSYouTubeHaloPSAFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk