Chat messages — into support tickets

The scenario reads Telegram, logs the right messages as tickets in Freshservice and tasks in Microsoft SQL, replying to the customer.

• Chat requests don't get lost
• A ticket in Freshservice and a task in Microsoft SQL
• The customer gets an instant confirmation
• Irrelevant messages pass by

TelegramTelegramMicrosoft TeamsSlackWhatsApp Business CloudMicrosoft SQLMonday.comAffinityAirtableAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristKitemakerLdapLoneScaleMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotion1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBWebflowYCLIENTSYouTubeFreshserviceFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk