Chat messages — into support tickets

The scenario reads Telegram, logs the right messages as tickets in usedesk and tasks in Monica CRM, replying to the customer.

• Chat requests don't get lost
• A ticket in usedesk and a task in Monica CRM
• The customer gets an instant confirmation
• Irrelevant messages pass by

TelegramTelegramMicrosoft TeamsSlackWhatsApp Business CloudMonica CRMMonday.comAffinityAirtableAsproCloudAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristInSalesKitemakerLdapLoneScaleMailopostMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotionOkoCrm1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSignMeSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBTrueConfWebflowYCLIENTSYouTubeUsedeskFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk