Critical bugs from testing escalated straight to tickets and engineering chat

The scenario takes tester feedback, has AI parse it, separates the critical from the rest and files a ticket in GitHub while alerting the team in botHelp. The tester gets a confirmation — in botHelp or by Gmail.

  • A critical bug never drowns in free-form feedback
  • The GitHub ticket and the botHelp alert are created automatically
  • The tester gets a confirmation — feedback never vanishes into the void
  • No more manual triage of incoming reports
Webhook
Set it up for yourselfScriptera

How it works

To get GitHub notifications in botHelp, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: trigger
  2. Check: data merge
  3. Then: normalize
  4. Then: clean text
  5. Then: AI agent
  6. Then: parsing and validation
  7. Then: critical bug
  8. Then: engeneering alert
  9. Then: compose reply branch 1
  10. Check: how to contact
  11. If yes: slack tester
  12. Starts when: Webhook response
  13. If no: tester email
  14. Then: data mapping

You can launch this GitHub + botHelp integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios