Customer-feedback triage with tickets — automatically

The scenario takes in feedback, gauges its tone, opens tickets for negatives and feature requests, and sends a weekly summary to the messenger.

  • Each review's tone is gauged automatically
  • A ticket is opened for negatives and feature requests
  • Malformed data doesn't get through
  • A weekly feedback summary to the messenger
Webhook
Set it up for yourselfScriptera

How it works

Automating pachca and Taiga takes no code: a ready-made scenario does the routine for you.

  1. Starts when: Collect Feedback
  2. Check: Validate Payload
  3. If yes: Determine Sentiment
  4. Check: Is Negative or Feature Request?
  5. If yes: Create Jira Task
  6. If no: Slack – Payload Error
  7. Starts when: Weekly Summary Trigger
  8. Then: Search Weekly Issues
  9. Then: Create Weekly Summary
  10. Then: Send Weekly Slack Summary

You can launch this pachca + Taiga integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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