Engineering change requests: one form, automatic routing, a clear decision

The scenario takes a change request, validates the required fields, assigns an ID and routes it to the right approver based on impact level. The decision comes back to a shared channel.

  • One form instead of scattered DMs
  • The approver is picked by impact level, not by guesswork
  • Every request gets an ID and a status
  • Approvals and rejections are logged in botHelp — the history stays
Webhook
Set it upScriptera

How it works

To pass leads from botHelp to Webhook automatically, use a ready-made scenario — no manual copying, no lost leads.

  1. Starts when: Webhook - Receive Drawing Change Request
  2. Check: IF - Validate Required Fields
  3. If yes: Return Response (Error)
  4. If no: Generate Secure Token
  5. Then: Generate ECR Metadata (Set Node)
  6. Check: Switch - Determine Approver by Impact
  7. If yes: Set Low
  8. Starts when: Return Success (Respond to Webhook)
  9. Then: Notify Slack (Approval Request)
  10. Then: Wait (Form)
  11. Check: Check Decision
  12. If yes: Notify Approval (Slack)
  13. If no: Notify Rejection (Slack)
  14. If no: Set Medium
  15. If no: Set High
  16. If no: Set Medium (Fallback)

You can launch this botHelp + Webhook integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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