Feedback requests sent the moment a ticket is closed

The scenario finds closed tickets, analyses them, emails the customer for their impression and warns the team about anything concerning.

  • The question is asked while it's fresh, not a month later
  • Key customers get their own version of the email
  • Concerning cases reach the team in chat
  • Every send is visible in your spreadsheet
Set this upScriptera

How it works

To connect Microsoft Excel 365 and Gmail, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: When clicking ‘Execute workflow’
  2. Then: Fetch Support Tickets
  3. Check: Filter Closed Tickets
  4. If yes: Calculate Ticket Metrics
  5. Then: AI Ticket Analysis
  6. Then: Parse AI Insights
  7. Check: Route by Customer Tier
  8. If yes: Send VIP Email (Gold/Silver)
  9. Then: Log to Feedback Tracker
  10. Check: Check Alert Conditions
  11. If yes: Send Slack Alert
  12. Then: Azure OpenAI
  13. Then: Send Standard Email (Bronze)

You can launch this Microsoft Excel 365 + Gmail integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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