Feedback sorted by sentiment — and every complaint becomes a ticket

The scenario reads the tone of every incoming message, files positive, neutral and negative into separate tabs in Stackby, and opens a GitLab ticket for anything negative.

  • Unhappy customers never go unanswered
  • Sentiment is detected automatically — no reading everything
  • The full feedback history builds itself in a spreadsheet
  • The ticket appears the same minute, not a week later
WebhookHugging Face
Set it up for yourselfScriptera

How it works

To move data from Stackby to GitLab automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Receive Feedback
  2. Then: Split Text Items
  3. Then: Rate Limit Control
  4. Then: Preserve Input Text
  5. Then: Get Sentiment Scores
  6. Check: Merge Text & Scores
  7. Then: Compute Sentiment
  8. Check: Route by Sentiment
  9. If yes: Store Positive Feedback
  10. If no: Store Neutral Feedback
  11. If no: Store Negative Feedback
  12. Then: Create Jira Ticket

You can launch this Stackby + GitLab integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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