Feedback triage and customer replies — automatically

The scenario takes a stream of messages, works out each one's tone and intent, scores priority and routes a reply or escalation to the right channel.

  • Every message parsed by tone and intent
  • Priority scored automatically
  • A reply, lead or escalation — to the right channel
  • Every decision logged for analytics
WebhookRedisPostgres
Set it up for yourselfScriptera

How it works

Automating SendGrid and Salesforce takes no code: a ready-made scenario does the routine for you.

  1. Starts when: Event Ingestion Webhook
  2. Then: Workflow Configuration
  3. Then: Event Normalization
  4. Then: Check Deduplication Cache
  5. Check: Is Duplicate Event?
  6. If no: Store Event in Cache
  7. Check: Merge Enrichment Data
  8. Then: Intent & Sentiment Analysis Agent
  9. Then: Calculate Priority Score
  10. Check: Route by Priority & Intent
  11. If yes: Check Rate Limit
  12. Check: Rate Limit Exceeded?
  13. If no: Check Cross-Channel Suppression
  14. Check: Is Suppressed?
  15. If no: Decision Policy Agent
  16. Check: Route by Action Type
  17. If yes: Send Marketing Email
  18. Then: Aggregate Action Results
  19. Then: Log Decision Provenance
  20. Then: Store Outcome for Feedback Loop
  21. Then: Update Analytics Dashboard
  22. If no: Create Salesforce Lead
  23. If no: Update HubSpot Contact
  24. If no: Send Support Alert
  25. Then: Fetch Historical Interactions
  26. Then: Fetch Feature Store Data
  27. Then: Fetch Segmentation Rules
  28. Then: OpenAI GPT-4 Model
  29. Then: Analysis Output Parser
  30. Then: OpenAI GPT-4 Decision Model
  31. Then: Decision Output Parser

You can launch this SendGrid + Salesforce integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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