Gauging callers' mood and personalized texts through twilio

The scenario gauges the mood after a call, logs the result into ServiceNow and sends the person a personalized message through twilio.

  • The customer's mood is gauged automatically
  • Each person gets a fitting message
  • A history of moods gathered in the table
  • The unhappy ones aren't left unattended
Twilio
Set it upScriptera

How it works

To move data from Grafana to ServiceNow automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Twilio
  2. Then: Reddit
  3. Check: If
  4. If yes: Google Sheets
  5. Starts when: Twilio 2

You can launch this Grafana + ServiceNow integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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