Guest feedback — instant sentiment analysis and recovery
The scenario reads each Formstack response, gauges sentiment and acts: urgent goes to the manager, negatives get an apology with a perk, positives get a thank-you — all logged to Microsoft SharePoint.
Every review handled at once, not on Monday
Urgent cases hit the manager's Gmail instantly
Unhappy guests get an auto apology with a perk
The full picture builds up in Microsoft SharePoint