Guest feedback — instant sentiment analysis and recovery

The scenario reads each Formstack response, gauges sentiment and acts: urgent goes to the manager, negatives get an apology with a perk, positives get a thank-you — all logged to Microsoft SQL.

  • Every review handled at once, not on Monday
  • Urgent cases hit the manager's Gmail instantly
  • Unhappy guests get an auto apology with a perk
  • The full picture builds up in Microsoft SQL
Connect Formstack and runScriptera

How it works

To pass leads from Gmail to Microsoft SQL automatically, use a ready-made scenario — no manual copying, no lost leads.

  1. Starts when: Jotorm Trigger
  2. Then: Extract Feedback Data
  3. Then: AI Sentiment Analysis
  4. Then: Parse AI Response
  5. Check: Check Urgency Level
  6. If yes: Alert Manager - Urgent (Gmail)
  7. If yes: Slack Notification
  8. Check: Check Service Recovery Needed
  9. If yes: Generate Recovery Offer
  10. Then: Parse Recovery Offer
  11. Then: Send Recovery Email (Gmail)
  12. If yes: Create PMS Ticket
  13. Check: Check Positive Feedback
  14. If yes: Send Thank You Email (Gmail)
  15. Then: Log to Analytics Sheet
  16. Then: OpenAI Chat Model
  17. Then: OpenAI Chat Model1

You can launch this Gmail + Microsoft SQL integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios