Handing the conversation from bot to human — when the client asks

The assistant answers clients in WhatsApp Business Cloud and keeps the conversation in dataTable. The moment a client asks for a human, the scenario confirms it with them, emails the operator at SendGrid, and tells the client whether they're coming.

• The bot notices by itself that a human is needed
• The operator is summoned by email and confirms the handover
• The client always gets an answer — even if the operator can't come
• The conversation history is kept in dataTable

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