Inbox triage and draft replies to common questions

How it works

To connect Google Sheets and AWS SES, you don't need a developer: a ready-made scenario links them in minutes.

1. Starts when: Schedule Trigger
2. Then: Read inbox messages
3. Check: Loop Over Items
4. Then: Html to Markdown
5. Then: AI Agent - checks if e mail is FAQ related
6. Check: Q&A e-mail ?
7. If yes: Remove from inbox
8. Then: Add Label FAQ Waiting
9. If no: AI Agent - checks if e-mail is Inbound related
10. Check: Inbound e-mail ?
11. If yes: Remove from inbox 2
12. Then: Add Label Inbound
13. Then: Google Gemini Chat Model
14. Then: Google Sheets
15. Starts when: Schedule Trigger1
16. Then: Read messages from FAQ Waiting folder
17. Check: Loop Over Items1
18. Then: Markdown1
19. Then: AI Agent - draft a reply to FAQ Question
20. Then: Remove from FAQ Waiting
21. Then: Add Label FAQ Draft
22. Then: Set E-mail Fields
23. Then: Draft reply
24. Then: Google Gemini Chat Model1
25. Then: Google Gemini Chat Model2
26. Then: Q&A table as a resource

You can launch this Google Sheets + AWS SES integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.