Inbox triage: routine answered automatically, tricky handed to a person

The scenario reads every email, works out the topic and the mood, answers the routine ones itself and passes the tricky ones to a live colleague.

  • Routine emails close themselves
  • Anything tricky goes straight to a person
  • Labelling and logging happen automatically
  • The team sees the notices in chat
Gmail
Set it upScriptera

How it works

Automating botHelp and Microsoft SQL takes no code: a ready-made scenario does the routine for you.

  1. Starts when: Gmail: Watch Inbox
  2. Then: Extract & Clean Email
  3. Then: Set Email Config
  4. Then: OpenAI: Classify & Analyze
  5. Then: Parse Analysis
  6. Then: OpenAI: Draft Reply
  7. Then: Prepare Reply Data
  8. Check: Needs Escalation?
  9. If yes: Slack: Escalate to Human
  10. If no: Gmail: Send Auto-Reply
  11. Then: Gmail: Apply Label
  12. Then: Google Sheets: Log Email
  13. Then: Slack: Notify Team
  14. Starts when: Schedule (fallback)

You can launch this botHelp + Microsoft SQL integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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