Incident response by playbook: Salesforce, PagerDuty, Mattermost
On an incident signal the scenario alerts Mattermost, opens a Salesforce ticket and creates a PagerDuty incident, while 'ack' and 'resolve' buttons update the status everywhere.
- One signal starts the whole plan
- Team alert in Mattermost
- A Salesforce ticket, a PagerDuty incident
- 'Ack' and 'resolve' buttons update the status
Webhook
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