Intake and routing of service requests with appointment booking

A form request lands in a table, AI decides type and urgency, routes it to the right crew, sends the client a confirmation, books the appointment and a reminder.

  • Requests land in a table at once, nothing lost
  • AI sorts by type and urgency
  • The right crew gets notified
  • The client gets a confirmation, appointment and reminder
n8n Form
Set it upScriptera

How it works

To get Microsoft SQL notifications in Telegram, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Lead Submission Form
  2. Then: Workflow Configuration
  3. Then: Normalize Lead Data
  4. Then: Store Lead in Google Sheets
  5. Then: Classify Lead Urgency and Service Type
  6. Check: Route by Service Type
  7. If yes: Notify Installation Team
  8. Then: Send Confirmation Email to Lead
  9. Then: Schedule Appointment
  10. Then: Send SMS Reminder
  11. Then: Send to CRM/Dispatch System
  12. If no: Notify Repair Team
  13. If no: Notify Maintenance Team
  14. Then: OpenAI Chat Model
  15. Then: Structured Output Parser

You can launch this Microsoft SQL + Telegram integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios