Knowledge-base freshness monitoring — overdue articles come to you

Once a week the scenario checks when each article in oneC was last updated, keeps the full picture in Monica CRM and sends the overdue list to Telegram.

• Stale articles are found before your customers find them
• The full freshness picture lives in one Monica CRM
• The overdue list arrives on its own — nothing to dig for
• Regular checks with nobody assigned to run them

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