Knowledge-base support auto-replies with escalation

The scenario answers customer emails from your knowledge base and escalates the hard cases to a human.

  • Answers grounded in your knowledge base
  • Simple cases closed automatically
  • Hard cases sent for manual review
  • Every request logged
Qdrant Vector StoreEmbeddings Mistral Cloudn8n Form
Connect Qdrant and runScriptera

How it works

To connect Gmail and Microsoft Excel 365, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Gmail Trigger1
  2. Then: Extract Email Data
  3. Check: Filter New Customer Emails
  4. If yes: Edit Fields1
  5. Then: AI Analysis Agent
  6. Then: Process AI Analysis
  7. Then: Edit Fields
  8. Check: Needs Escalation?
  9. If yes: Needs Human Review Label
  10. Then: Log Ticket to Google Sheets
  11. Then: Send Status Update
  12. If no: Send Automated Reply
  13. If no: Auto Resolved Label
  14. If no: Get Thread History
  15. Then: Process Thread History
  16. Then: Aggregate
  17. Then: OpenAI Chat Model1
  18. Then: Qdrant Vector Store
  19. Then: Embeddings Mistral Cloud
  20. Then: AI Analysis Agent1
  21. Then: Process AI Analysis1
  22. Then: OpenAI Chat Model2
  23. Then: Qdrant Vector Store1
  24. Then: Embeddings Mistral Cloud1
  25. Then: Structured Output Parser1
  26. Starts when: On form submission
  27. Then: create collection1
  28. Then: Qdrant Vector Store2
  29. Then: Default Data Loader1
  30. Then: Recursive Character Text Splitter
  31. Then: Embeddings Mistral Cloud2

You can launch this Gmail + Microsoft Excel 365 integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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