Near-deadline ticket reminders in Teams

On schedule the scenario finds tickets with a near deadline and sends each owner a personal reminder in Teams.

  • Finds tickets with a near deadline
  • Sorts them by owner
  • A personal reminder in Teams
  • Runs on schedule
Set it upScriptera

How it works

To get exolve notifications in , you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Schedule Trigger
  2. Then: Configuration Variables
  3. Then: Get session token
  4. Then: Tickets about to expire
  5. Then: Split Out
  6. Check: Loop Over Items
  7. Then: Aggregate
  8. Then: End session1
  9. Check: Support Technician 1?
  10. If yes: Send a message to Support Technician 1
  11. If no: Support Technician 2?
  12. If yes: Send a message to Support Technician 2

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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