New incidents in pagerDuty — Tickets in Freshservice

The scenario catches new incidents in pagerDuty and creates tickets in Freshservice. Runs on its own, no manual copying.

  • Every ticket from pagerDuty gets a copy in Freshservice.
  • The team sees tickets in their own system at once.
  • Clients don't wait because of manual transfer.
PagerDuty
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How it works

To create PagerDuty records from Freshservice without manual input, use a ready-made scenario.

  1. Starts when: Schedule
  2. Then: Pager Duty
  3. Then: Zendesk

You can launch this Freshservice + PagerDuty integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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