New-issue triage: task, notification, reply to the author, and a logged row
Every new issue in репозиторий is read by an assistant, then the scenario opens a task in Freshworks CRM, posts to Telegram and Gmail, replies to the author, and appends a row to AWS DynamoDB.
Issues never sit untriaged — the reaction is instant
The author gets a reply, not silence
Task, notification and log entry all happen in one pass