One support assistant for chat and email, with human handoff

The assistant answers customers in chat and email from your own documents, and when they ask for a human it hands the conversation to the team and steps aside.

  • One assistant for every channel — the reply comes back where they wrote
  • Answers come from your own documents
  • The handoff is honest: the assistant goes quiet
  • The handoff list is visible in таблица
n8n FormPinecone Vector StoreDefault Data LoaderEmbeddings Google GeminiWhatsApp
Connect Pinecone and goScriptera

How it works

To connect Pinecone and exolve, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Document Upload Form
  2. Then: Insert into Vector Store
  3. Then: Ingestion Success
  4. Then: Document Loader
  5. Then: Embeddings Model
  6. Then: Token Splitter
  7. Starts when: WhatsApp Trigger
  8. Then: Normalize WhatsApp
  9. Then: Merge
  10. Then: Check Handoff
  11. Then: Prepare Agent Input
  12. Check: Is Contact In Handoff?
  13. If yes: Forward to Support Channel
  14. If no: AI Support Agent
  15. Then: Prepare Reply Output
  16. Check: Is Handoff Requested?
  17. If yes: Save Handoff
  18. Then: Notify Support Channel
  19. Check: Route by Channel (Handoff)
  20. If yes: Send WhatsApp Reply
  21. If no: Send Email Reply
  22. If no: Route by Channel (Answer)
  23. If yes: Send WhatsApp Answer
  24. If no: Send Email Answer
  25. Then: Conversation Memory
  26. Then: Knowledge Base
  27. Then: Structured Reply Schema
  28. Starts when: Outlook Trigger
  29. Then: Normalize Email
  30. Then: Embeddings Google Gemini
  31. Then: OpenRouter Chat Model
  32. Starts when: Slack Slash Command (/resolve)
  33. Then: Extract Contact ID
  34. Check: Contact ID Provided?
  35. If yes: Respond to Slack (OK)
  36. Then: Find Handoff Row
  37. Check: Active Handoff Found?
  38. If yes: Mark Resolved in Sheet
  39. Then: Notify Support Channel1
  40. If no: Notify Not Found
  41. If no: Respond to Slack (Error)

You can launch this Pinecone + exolve integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios