One support assistant for chat and email, with human handoff

The assistant answers customers in chat and email from your own documents, and when they ask for a human it hands the conversation to the team and steps aside.

  • One assistant for every channel — the reply comes back where they wrote
  • Answers come from your own documents
  • The handoff is honest: the assistant goes quiet
  • The handoff list is visible in таблица
n8n FormPinecone Vector StoreDefault Data LoaderEmbeddings Google GeminiWhatsApp
Connect Pinecone and goScriptera

How it works

To connect Pinecone and Google Chat, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Document Upload Form
  2. Then: Insert into Vector Store
  3. Then: Ingestion Success
  4. Then: Document Loader
  5. Then: Embeddings Model
  6. Then: Token Splitter
  7. Starts when: WhatsApp Trigger
  8. Then: Normalize WhatsApp
  9. Then: Merge
  10. Then: Check Handoff
  11. Then: Prepare Agent Input
  12. Check: Is Contact In Handoff?
  13. If yes: Forward to Support Channel
  14. If no: AI Support Agent
  15. Then: Prepare Reply Output
  16. Check: Is Handoff Requested?
  17. If yes: Save Handoff
  18. Then: Notify Support Channel
  19. Check: Route by Channel (Handoff)
  20. If yes: Send WhatsApp Reply
  21. If no: Send Email Reply
  22. If no: Route by Channel (Answer)
  23. If yes: Send WhatsApp Answer
  24. If no: Send Email Answer
  25. Then: Conversation Memory
  26. Then: Knowledge Base
  27. Then: Structured Reply Schema
  28. Starts when: Outlook Trigger
  29. Then: Normalize Email
  30. Then: Embeddings Google Gemini
  31. Then: OpenRouter Chat Model
  32. Starts when: Slack Slash Command (/resolve)
  33. Then: Extract Contact ID
  34. Check: Contact ID Provided?
  35. If yes: Respond to Slack (OK)
  36. Then: Find Handoff Row
  37. Check: Active Handoff Found?
  38. If yes: Mark Resolved in Sheet
  39. Then: Notify Support Channel1
  40. If no: Notify Not Found
  41. If no: Respond to Slack (Error)

You can launch this Pinecone + Google Chat integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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