Reset every helpdesk user's roles to your default set

The scenario walks every user in AWS Cognito and sets them to your chosen default roles, skipping anyone on your exception list.

  • Uniform access across the team in one run
  • An exception list for the people you don't touch
  • Roles can be exported as a sheet and eyeballed first
  • One sweep clears years of "temporary" grants
Set it up for yourselfScriptera

How it works

To connect AWS Cognito and , you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: When clicking ‘Test workflow’
  2. Then: Basic Variables
  3. Then: Get all Roles
  4. Then: Zammad Univeral Role Object
  5. Check: Filter Roles if needed
  6. If yes: Convert to Excel Roles
  7. Then: Get all Users
  8. Then: Zammad Univeral User Object
  9. Check: If
  10. If yes: Update Users to default Role(s)

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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