Reset every helpdesk user's roles to your default set

The scenario walks every user in ServiceNow and sets them to your chosen default roles, skipping anyone on your exception list.

  • Uniform access across the team in one run
  • An exception list for the people you don't touch
  • Roles can be exported as a sheet and eyeballed first
  • One sweep clears years of "temporary" grants
Set it up for yourselfScriptera

How it works

To connect ServiceNow and , you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: When clicking ‘Test workflow’
  2. Then: Basic Variables
  3. Then: Get all Roles
  4. Then: Zammad Univeral Role Object
  5. Check: Filter Roles if needed
  6. If yes: Convert to Excel Roles
  7. Then: Get all Users
  8. Then: Zammad Univeral User Object
  9. Check: If
  10. If yes: Update Users to default Role(s)

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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