Shared-inbox emails routed to the right channels by topic

The scenario reads emails from Gmail, determines topic and priority, alerts the right Google Chat channel and logs every email to Ldap.

  • Emails reach the right teams without manual sorting
  • Each email comes with a summary and a priority
  • Nothing is lost: everything is logged
  • The right team hears about the email immediately
Set it up for yourselfScriptera

How it works

To get Gmail notifications in Google Chat, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Watch for New Emails
  2. Then: Configure Settings
  3. Then: Classify Email Intent
  4. Then: Parse AI Response
  5. Check: Route by Category
  6. If yes: Send to Sales Channel
  7. If no: Send to Support Channel
  8. If no: Send to Billing Channel
  9. Then: Log to Google Sheet

You can launch this Gmail + Google Chat integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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