Smart support triage with TheHive 5
The scenario gathers requests from Gmail and a web form; AI figures out the topic: it closes the simple ones with a reply itself and turns the complex ones into a TheHive 5 task routed to the right person.
- Simple questions close themselves
- Complex ones become a TheHive 5 task for the right person
- Email and form requests in one stream
- Nothing gets lost or duplicated
Microsoft Outlook
Webhook
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