Social replies — straight into your work chat and your database

The scenario catches replies to your stories, assigns an available teammate by time zone, pings them in the messenger and saves the enquiry to your database. If nobody is free, the team gets an alert.

  • Incoming messages show up where your team actually works
  • Assignment by time zone — whoever is on shift answers
  • If nobody is free, the whole team gets the signal
  • Every enquiry is stored with its assignment history
Webhook
Set it upScriptera

How it works

To get botHelp notifications in smscRu, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Facebook Story Reply Webhook
  2. Then: Normalize Story Reply Payload
  3. Then: Insert Story Reply into Supabase
  4. Then: Time-Zone Router
  5. Check: Assignment Successful?
  6. If yes: Update Supabase – Assigned
  7. Then: Telegram Notify – Human Assigned
  8. Then: Slack Notify – Human Assigned
  9. If no: Update Supabase – Unassigned
  10. Then: Telegram Alert – Unassigned Story Reply
  11. Then: Slack Alert – Unassigned Story Reply

You can launch this botHelp + smscRu integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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