Sorting customer feedback by category with alerts

The scenario gathers feedback from a form and email, assigns a category and gist, logs it to a sheet and alerts the team about the important ones.

  • Feedback sorted by category automatically
  • The gist of each as a short summary
  • Important ones straight to the team chat
  • Everything piles up in one sheet
n8n Form
Set it up for yourselfScriptera

How it works

To get Gmail notifications in okoCrm, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: On form submission
  2. Then: Transform and summarise
  3. Then: Review data
  4. Check: Categories
  5. If yes: Slack
  6. If no: Send Report
  7. Then: Google Gemini Chat Model
  8. Starts when: Receive review/feedbak
  9. Then: Extract details

You can launch this Gmail + okoCrm integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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