Sorting requests: an answer from the base or a ServiceNow ticket
The scenario sorts a request: a simple question is closed with an answer from the Qdrant knowledge base, and a real problem becomes a ServiceNow ticket.
- AI tells a question from an incident
- Answers from the Qdrant knowledge base
- Incidents filed as ServiceNow tickets
- Your documents loaded into the base once
Qdrant Vector Store
Embeddings Google Gemini
Default Data Loader
Made with Scriptera