Stuck tickets, followed up automatically

Each day the scenario gathers pending tickets, logs them to a sheet, creates team tasks, and sends customers polite follow-up emails.

  • Picks only the pending tickets
  • Tracked in a sheet with priority and age
  • A reminder task for the team
  • A polite follow-up email to the customer
Set it up for yourselfScriptera

How it works

To move data from Freshservice to AWS DynamoDB automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Schedule Trigger
  2. Then: Get Pending Tickets
  3. Check: Filter Pending Tickets
  4. If yes: Format Ticket Data
  5. Then: Log to Google Sheets
  6. Then: Create ClickUp Task
  7. Then: Generate Follow-up Emails
  8. Then: Send Follow-up Email

You can launch this Freshservice + AWS DynamoDB integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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