Student requests triaged and routed automatically

The scenario reads each request, works out the student's status and the urgency, answers routine cases itself and hands the hard ones to an advisor or escalation.

  • Routine requests close without a human
  • Urgent cases surface and go to the right person
  • Escalation only where it's genuinely needed
  • Every request and decision is logged
Webhook
Set it upScriptera

How it works

Automating Gmail and botHelp takes no code: a ready-made scenario does the routine for you.

  1. Starts when: Student Event Webhook
  2. Then: Workflow Configuration
  3. Then: Student Status Agent
  4. Check: Route by Student Status
  5. If yes: Academic Orchestration Agent
  6. Check: Route by Action Type
  7. If yes: Send Student Notification Email
  8. Check: Merge Notification Paths
  9. Then: Log Workflow Completion
  10. If no: Send Advisor Slack Alert
  11. If no: Check if Escalation Required
  12. If yes: Send Faculty Escalation Email
  13. Then: OpenAI Model - Status Agent
  14. Then: Status Validation Output Parser
  15. Then: Advising Agent Tool
  16. Then: OpenAI Model - Advising Agent
  17. Then: Advising Output Parser
  18. Then: Notification Agent Tool
  19. Then: OpenAI Model - Notification Agent
  20. Then: Notification Output Parser
  21. Then: Escalation Agent Tool
  22. Then: OpenAI Model - Escalation Agent
  23. Then: Escalation Output Parser
  24. Then: OpenAI Model - Orchestration Agent
  25. Then: Orchestration Output Parser

You can launch this Gmail + botHelp integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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