Support email replies from your knowledge base

The scenario understands the email, finds the answer in your knowledge base and replies to the client, labeling the email and notifying the team.

  • Answers from your own materials
  • Common questions close themselves
  • Tricky cases stay with a human
  • The team sees closed emails
GmailEmbeddings OpenAIPinecone Vector Store
Connect the knowledge base and runScriptera

How it works

To get mangoOffice notifications in Qdrant Vector Store, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Gmail Trigger
  2. Then: Intent Classifier
  3. Then: Email Support Agent
  4. Then: Label Query
  5. Then: Reply to Query
  6. Then: Notify Team
  7. Then: Google Gemini Chat Model
  8. Then: Embeddings OpenAI
  9. Then: Pinecone Vector Store

You can launch this mangoOffice + Qdrant Vector Store integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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