Support email replies from your own knowledge base

The scenario screens the incoming email for safety, finds the answer in your knowledge base, prepares it for the client and notifies the team in your messenger.

  • Answers assembled from your knowledge base
  • Suspicious emails filtered out and logged
  • Client gets a reply, team gets a heads-up
  • Routine tickets never reach you
GuardrailsSlack ToolDefault Data LoaderEmbeddings OpenAI
Set it upScriptera

How it works

To get Gmail notifications in Google Chat, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Gmail Trigger
  2. Then: Guardrails
  3. Then: Orchestrator Agent
  4. Then: Log Threats in Airtable
  5. Then: Call Ticket Analyser Agent
  6. Then: Call Knowledge Worker Agent
  7. Then: Call Resolution Agent
  8. Then: Simple Memory
  9. Then: Email Reply Tool
  10. Then: Slack Tool
  11. Then: Guard LLM
  12. Then: Reasoning Model for Orchestrator
  13. Then: Email Trigger (IMAP)
  14. Then: Knowledge worker and Investigator
  15. Then: Clean Json
  16. Then: Default Data Loader
  17. Then: Embeddings OpenAI
  18. Then: Knowledge Base Retrieval
  19. Then: Knowledge Base Storage
  20. Then: RAG LLM
  21. Then: Ticket Analyser LLM
  22. Then: Clean JSON
  23. Then: Email / Ticket Analyser Agent
  24. Then: Resolution Agent LLM
  25. Then: Resolution Agent
  26. Then: Simple Memory for RAG agent
  27. Then: Simple Memory for Resolution Agent
  28. Then: Simple Memory for Email Analyser Agent
  29. Starts when: Upload File / Copy Text here
  30. Then: Placeholder 2(Read Note and Setup)
  31. Then: Placeholder 1(Read Note and Setup)
  32. Then: Placeholder 3(Read Note and Setup)

You can launch this Gmail + Google Chat integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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